How to Automate Back-Office Processes Without AI and With AI?
Successful automation doesn't start with choosing an AI tool, but with truly understanding the process and the business problem. This joint article by Grepton and Oriana shows that a good portion of back-office processes can be automated effectively without AI, using a well-designed workflow – AI creates real value where the system needs to interpret, recommend, or forecast. The article also provides a four-step methodology and a concrete example (a supplier confirmation) to help with the decision: when a rule-based solution is enough, and when it's worth introducing AI.
