Beneficiary name: Grepton Zrt.

Project title: implementation of a cloud-based business service management IT solution (SMCLOUD) for different market verticals

Place of implementation: 8000 Székesfehérvár, Deák Ferenc utca 7. 1. floor

Rate of aid: 35 %

Amount of aid contracted: HUF 101 681 479

Loan rate: 39.8962%

Loan amount: HUF 116 167 402

Total project cost: HUF 290 518 505

Project completion date: 29.01.2021.

Project ID number: GINOP-3.2.4-8-2-4-16-2017-00006

Presentation of the project content:

During the project, an installed, tested and documented cloud-based service management system was developed, which can be used independently by different market players, SMEs (especially construction, tourism, agriculture and food companies, but also companies from other industry verticals) for a monthly subscription fee. This will provide companies in these target groups with access to a service management solution that improves external and internal company operations and increases efficiency and competitiveness, which until now was the prerogative of large, capital-rich companies. The basic package completes the management of fault and demand management according to ITIL recommendations for IT and other tools used in daily operations. The system is open to mapping other ITIL processes, should the customer require this beyond the basic package. The solution also supports employees to work seamlessly from home by increasing the availability of work tools in a home or hybrid working environment.

Our cloud-based application was designed to be able to serve multiple, independent customers (MultiTenent implementation) and to be up and running in a few days.

For customers, the cloud-based service management system is available as an intuitive, easy-to-use web-based application, through which they can record notifications for their partners and helpdesk staff can manage the handling of notifications. The web interface can be accessed via the most widely used browsers (IE, Fire Fox, Chrome) or via a mobile application.