LIVE WEBINAR
CRM and customer experience
Discover the potential of Microsoft CRM!
Recording of webinar 26 Sep 2023
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Increased economic competition and growing global uncertainty make it more important than ever to treat customers well. CRM systems and improving the customer experience (CX) are key to companies’ business success. A well-structured, up-to-date CRM not only makes sales processes run more smoothly: it also ensures better communication with customers and within the sales team, and helps marketing processes by better understanding customer preferences and habits.
- Support sales team and sales/marketing processes in a user-friendly way,
- With a well-structured database, it provides a large corporate base,
- It fits well with the company’s existing Microsoft ecosystem (Office 365, Outlook, Sharepoint),
- Easy and fast reporting, clear data.
Increased economic competition and growing global uncertainty make it more important than ever to treat customers well. CRM systems and improving the customer experience (CX) are key to companies’ business success. A well-structured, up-to-date CRM makes sales processes smoother, ensures better communication and supports marketing processes.
- Support sales team and sales/marketing processes in a user-friendly way,
- With a well-structured database, it provides a large corporate base,
- It fits well with the company’s existing Microsoft ecosystem (Office 365, Outlook, Sharepoint),
- Easy and fast reporting, clear data.
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For any questions, please contact our colleague Kata Garda [email protected]
For any questions, please contact our colleague Kata Garda [email protected]
In our webinar on 26 September, we looked at the following questions:
- What are the customer engagement capabilities of Microsoft Business Central?
- What are the differences between BC and CRM?
- When and how to implement CRM?
- How to choose a CRM?
- How long does it take to implement CRM?
- Pitfalls of CRM systems
- Advantages / disadvantages of simpler vs more complex CRM systems
- What does Microsoft Dynamics CRM offer more of?
Our speakers:
