Your service processes in one system – transparently, efficiently, with measurable results
The Grepton Service Module supports your service organization’s operations on a unified platform, from quote creation through work order management to inventory control. Less Excel, less chaos, more work completed.
Certified
On the Hungarian IT market
Local team, local knowledge
Business Central & API
If your service team still works from Excel, it’s not just slow – it also means lost revenue.
Quotes, contracts, work orders, and inventories in separate spreadsheets. The same data has to be entered multiple times, while nobody knows exactly where a given job stands.
Technicians’ schedules exist only in someone’s head or in Excel. Conflicts, overloading, underutilized days – and the customer is still waiting for a callback.
Uninvoiced work hours, on-site visits turned back due to missing parts, delayed fault report handling. Time losses directly erode your margins.
Not just another ERP module – but a dedicated solution designed specifically for the operational challenges of service and maintenance organizations. The entire service workflow in one unified, measurable system.
Planned maintenance, ad hoc faults, and contractual tasks in a unified, state-driven workflow
Quote templates, maintenance contracts, SLA tracking, and automatic scheduling
Photos, signatures, and measurement data recorded on-site – even without a signal, on Android & iOS
Native Business Central integration, API-based connection to SAP, Oracle, and CRM systems
Photos, signatures, and measurement data recorded on-site – even without a signal, on Android & iOS
40+ built-in queries, SLA performance, capacity and performance measurement
Native Business Central integration, API-based connection to SAP, Oracle, and CRM systems
Automatic scheduling based on contract cycles – with alerts and deadline tracking
More work completed with the same headcount
Reduction in administrative burden through automation
Average implementation time to a live system
Built-in reports and KPI queries
Not just another ERP module – a dedicated solution designed for the operational challenges of service and maintenance organizations.
- HVAC and climate control service providers
- Building mechanical engineering companies
- Industrial maintenance firms
- Service departments of manufacturing companies
- Facility management organizations
- Energy sector subcontractors
50+ person organization with 20–150 field technicians
Annual revenue of at least HUF 1–2 billion, with a significant portion from service/maintenance
ERP system already in place, but service processes not yet integrated
Functionality
Full
Implementation time
6–18 months
License cost
High
Localization
Globális standard
ERP integration
Deep integration
Target audience
Enterprise (500+)
Functionality
Full, service-focused
Implementation time
20–25 working days
License cost
Competitive
Localization
Hungarian development, Hungarian support
ERP integration
Native BC + API
Target audience
Mid & large company (50–500)
Functionality
Basic functions
Implementation time
Fast, but limited
License cost
Low
Localization
English-focused
ERP integration
Limited
Target audience
Small business, not scalable
Requirements assessment and demo
We learn about your organization’s processes, existing systems, and specific needs. We demonstrate the system mapped to your actual workflows.
Configuration and migration
Master data import, permission setup, integration configuration, process customization. Parallel operation and testing.
Training and go-live
ser training for dispatchers, technicians, and managers. System go-live with accompanying support during the first weeks.
Follow-up and development
Continuous helpdesk support, regular check-ins after implementation, assessment of expansion and development needs.
Digital transformation of a building engineering service organization
An 80+ person service team was working from Excel and multiple separate systems, causing opaque capacity planning and recurring revenue losses. After implementing the Grepton Service Module, all service processes ran on a single platform – from quote to closed work order – integrated with the existing Business Central ERP system.
After implementing the Grepton system, we can finally see where all our technicians are, what they’re doing, and whether they have the required parts with them. In the first month, we closed 20% more jobs than before.”
Péter Kovács – Service Manager, Reference Partner
After implementing the Grepton system, we can finally see where all our technicians are, what they’re doing, and whether they have the required parts with them. In the first month, we closed 20% more jobs than before.”
Péter Kovács – Service Manager, Reference Partner
Frequently Asked Questions
How long does implementation take?
The standard implementation project takes 20–25 working days. This includes data migration, configuration, integration setup, and user training.
Which ERP systems does it integrate with?
Native, deep integration with Microsoft Dynamics 365 Business Central. API-based connections can also be provided for SAP, Oracle, and custom ERP systems.
Is SaaS or on-premise the better choice?
SaaS is recommended if continuous updates are important and you don't want to operate your own infrastructure. On-premise is advantageous if strict data handling regulations apply to your organization.
Is there a mobile app for technicians?
Yes. Available on Android and iOS, fully functional in offline mode. Work orders, material usage, photos, signatures, and on-site data entry are all supported.
Is this a Hungarian product? Is there Hungarian support?
Yes, entirely Hungarian development with Hungarian support. Grepton Zrt. has 20+ years of domestic IT experience and holds Microsoft Solution Partner status.
Request a free demo – we’ll show you how the system would work in your organization. Not a template presentation: based on the requirements assessment, we map it to your specific processes.
