More than customer relationship management
More than customer relationship management
Microsoft Dynamics 365 Sales (formerly Dynamics CRM) is not just a customer management system. It is a platform to help you organise, understand and automate sales processes, improve customer relationships and strengthen business decision-making. Grepton, as an official Microsoft partner, not only implements the system, but also guides you through the entire process from adaptation to day-to-day operations.
- Full customer and enquirer register
- Automated sales funnel and follow-up reminders
- Outlook and Teams integration
- LinkedIn integration and contact management
- Notification management, escalation and SLAs
- Knowledge base, chatbot, template answers
- Email, chat, phone, web – all in one interface
- Target group building and activity monitoring
- Multichannel campaigns, event management
- Realtime marketing: real-time reactions
- Proposed next steps in the sale
- Generate e-mail and reply suggestions
- Mood recognition, call summaries, recommended answers
Microsoft Dynamics 365 is an integrated, cloud-based business application suite that supports financial, customer relationship, sales and operational processes in a single, scalable system. It enables companies to make data-driven decisions, automate processes and improve the customer experience.
Customized CRM solution for manufacturers, service providers, multi-business companies. Integration of multiple business processes on a common platform.
CRM with mobile app for cultural institutions. Ticketing365, audience relations, sponsor registration.
