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UNION Insurance – future-proof data architecture and practical AI knowledge

How to turn a complex technological environment to real business advantage create a business case?

Working with UNION Insurance, we have developed a a modern, scalable data environment which is not only technologically stable, but also supports the long-term analytics and AI initiatives. The aim was not “just” a new architecture, but creating a secure basis for a data-driven operation.

AI in practice - 5 weeks of tailor-made training

A key element of the project is the transfer of practical knowledge was. An 5 weeks of AI training tailored to your specific needs for specific needs, where the focus was on solutions that could be applied immediately.

Our main themes:

  • Azure AI services – from Azure basics to proprietary AI models. Practical Language, Vision, Speech, Translate and Document Intelligence solutions.
  • Azure OpenAI – RAG architecture, prompt engineering, model fine-tuning
  • Databricks Machine Learning – ML solutions for business environments
  • AutoML and AI-based SQL queries – how AI is becoming part of everyday work

The aim was to use AI not as a separate projectbut as a natural tool in day-to-day operations and to be part of the design of new solutions from the outset.

Data synchronisation - when the standard solution is not enough

The core element of technical implementation Synchronisation of 13 critical business tables from the on-premise SQL Server environment to the Databricks cloud platform.

The use of Azure Data Factory was considered, but in the end – with flexibility and cost-effectiveness and flexibility, we opted for a customised approach.

The solution: parameterized Python/PySpark notebooks

The data movement was implemented using custom-built notebooks that:

  • Maximum security provide (encrypted access managed in Azure Key Vault)
  • Transparently documented (Markdown based structured code)
  • Flexible loading logic support:
  • MERGE (update + insert)
  • INSERT OVERWRITE (full overwrite)
  • INSERT INTO (append)

This made it possible for each data type to be atoptimum strategy was applied for each type of data.

Automated operation with Databricks Jobs

A notebookokat Databricks Jobokba have been organized so that:

  • supported by the scheduled and manual execution,
  • provided the parameterizability,
  • can be managed visually in the process dependencies

The result: a stable, automated and well-managed data stream.

More than a technology project

At the end of the project, the result was not just a working technical solution. The UNION team has developed a with internal AI competences that can be exploited in the long term which supports the data-driven decision-making and business innovation.

For us, this cooperation has once again confirmed:

technology becomes truly valuable when we turn it into a business outcome.