{"id":19207,"date":"2025-03-14T14:54:10","date_gmt":"2025-03-14T13:54:10","guid":{"rendered":"https:\/\/grepton.hu\/smartop-it\/"},"modified":"2026-04-09T13:46:45","modified_gmt":"2026-04-09T11:46:45","slug":"smart-op-it-hatekony-szolgaltatasmenedzsment-grepton","status":"publish","type":"page","link":"https:\/\/grepton.hu\/en\/smart-op-it-hatekony-szolgaltatasmenedzsment-grepton\/","title":{"rendered":"SmartOP IT"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tSmartOp IT & Service Management<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Optimise your processes with SmartOp IT <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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SmartOp IT & Service Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tEfficient service management on a single platform <\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SmartOp IT & Service Management<\/strong> helps companies manage their internal and external services more efficiently and transparently. With the support of automated processes and artificial intelligence<\/strong>, employees can solve needs and problems faster and with less effort.
Whether it’s IT ticketing, helpdesk, facilities management or service support, Smart Op IT provides structured case management and increased internal or external customer satisfaction. Manage all notifications, track resolution processes and ensure more efficient teamwork on a single platform. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How to turn chaos into transparency? A large institution has used SmartOp IT to unify error handling and service management – replacing email and phone chaos with a trackable system. <\/p>

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSee the case study for details.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\tWhy choose SmartOp IT? <\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Fast and efficient administration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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IT ticketing, helpdesk and other services can be managed in a single system. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Artificial intelligence support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Intelligent chatbot and knowledge base to support customer service. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Full transparency<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Track the status of notifications, tasks and solutions. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Automated and customisable operation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Services can be easily parameterised, even without developer knowledge. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Omnichannel support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Phone, email, web and mobile integration<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\tHow does SmartOp help your IT business?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quality service delivery <\/strong>
The system provides service management in line with ITIL recommendations, enabling structured and efficient administration. Process-driven operations and SLA management guarantee quality service and increase customer satisfaction. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Service development and scalability <\/strong>
The system is easily scalable, so companies can respond quickly to changing business needs. The extension of managed services, the addition of new services and processes to the service catalogue can be managed by the user organisation through system parameterisation, no development is required. The intelligent knowledge base and chatbot support helps to quickly solve frequently recurring problems, while new services and processes can be easily introduced. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Satisfied customers and users <\/strong>
In addition to meeting service times as a key element of the customer experience, the system also helps to increase customer satisfaction in several ways. It enables intuitive problem reporting and service requests supported by chatbots and artificial intelligence. Multi-channel communication and a responsive interface ensure that users can access the system anytime, anywhere. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Efficient working and teamwork <\/strong>
Enables dynamic task allocation and prioritised work organisation. It supports collaboration between teams through internal communication tools and a shared knowledge base. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\tMain features and capabilities<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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